MaintainHQ ("we", "us") is operated by MaintainHQ Ltd. This policy explains how we collect and use information when you use maintainhq.com and related services.

Information we collect

Account data: name, email address, billing details, and team membership when you register.
Site data: WordPress version, plugin/theme inventory, health metrics, scan results, backup metadata, and uptime data from sites you connect via our connector plugin.
Usage data: pages visited, features used, and technical logs (IP address, browser type, timestamps) for security and product improvement.
Communications: support messages, helpdesk tickets, and emails you send us.

How we use your information

We use collected data to:

Provide monitoring, backups, security scans, and AI-assisted maintenance features
Process subscriptions and send account-related notifications
Improve Otto and platform reliability
Respond to support requests and prevent fraud or abuse

Legal basis (UK / GDPR)

Where GDPR applies, we process data on the basis of contract performance (providing the service), legitimate interests (security and product improvement), and consent where required (e.g. marketing emails).

Data sharing

We use trusted subprocessors for hosting, payments, email, and error monitoring (including Supabase, Stripe, and Sentry). We do not sell your personal data. We may disclose information if required by law.

Retention

We retain account and site data while your subscription is active. After cancellation, we delete or anonymise data within 90 days unless we must keep it for legal or billing purposes.

Security

We use encryption in transit (TLS), access controls, and industry-standard practices to protect your data. No method of transmission over the internet is 100% secure.

Your rights

Depending on your location, you may have rights to access, correct, delete, or export your data, and to object to certain processing. Contact hello@maintainhq.com to exercise these rights.

Cookies

We use essential cookies for authentication and session management. Analytics cookies, if enabled, help us understand product usage. You can control cookies in your browser settings.

Children

MaintainHQ is a business service not directed at children under 16.

Changes

We may update this policy. Material changes will be posted on this page with an updated date.

Contact

MaintainHQ Ltd.
Email: hello@maintainhq.com
Website: maintainhq.com/contact

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