Transparency

    How Gus works

    What Gus can and can’t do, permission levels, and real resolution narratives — not a ChatGPT wrapper FAQ buried at the bottom.

    Gus can

    • Diagnose plugin/theme conflicts, white screens, and 500 errors
    • Safe core/plugin/theme updates with automatic rollback
    • Isolate broken updates and patch incompatibilities
    • Bulk operations across your fleet with smart scheduling
    • Surface neglected “ghost” sites before clients notice
    • Draft and apply code-level fixes when permission allows

    Gus won’t

    • Replace your judgment on product/design decisions
    • Bypass your approval mode when a site is set to ask-first
    • Claim malware removal parity with dedicated security suites (yet)
    • Act without an audit trail — every step is logged

    Permission levels

    Per site, choose how much autonomy Gus has. Monitoring tools only alert. Gus acts — inside the rails you set.

    Observe

    Diagnose and recommend only. No production writes.

    Ask first

    Queue every change for your approval before apply.

    Auto-resolve

    Fix within policy: rollback, isolate, safe patches.

    Resolution narratives

    Checkout 500 at 3:04 AM

    1. 3:04 AM — Plugin update conflicted with WooCommerce; /checkout returned 500.
    2. 3:04 AM — Gus rolled back, isolated the conflict, patched, redeployed.
    3. 8:30 AM — You read the closed incident in the log. Client never knew.

    White screen after PHP bump

    1. Staging-first run caught a fatal in a legacy plugin.
    2. Gus held production, queued an ask-first note with the stack trace.
    3. You approved a targeted disable; site stayed up.

    Ghost site resurfaced

    1. Gus flagged a site with no heartbeat in 14 days.
    2. Connector reconnected; outdated plugins queued for safe update.
    3. Client report included the recovery — retainer justified.

    Frequently asked questions

    The objections we hear most — answered up front.